Privacy notice

PRIVACY NOTICE [Borrador completo v3 / Full draft v3] Pending legal review before public launch. 1. Who is responsible The Telemedicina platform (operated by Larium Technology) is responsible for processing your data on the platform. Each doctor decides, on their own professional judgment, what to treat and what to prescribe. Contact for any data matter: the support email at the bottom of this page. 2. What data we process, why, who sees it and for how long - Account (name, email, phone, time zone, language): to identify you and notify you about appointments. Seen by you and platform administration. While the account is active and for the retention period after closing it. - Visit reason and pre-appointment answers: so your doctor can prepare. Seen by your doctor (and their assistant if the doctor allows). Encrypted. Same period as instructions. - Appointments and sessions (who, with whom, when, actual duration): to run the service, show your history and measure usage. Seen by you and your doctor. While your account is active and 5 years after closing it. - Instructions written by your doctor: so you can review them after the visit. Seen by you and your doctor. While your account is active and 5 years after closing it. - Each appointment's chat and attachments: to coordinate the visit. Seen by you and your doctor. 24 months. - Consents and acceptances (version, date, IP): as evidence that you accepted. Seen by administration if a claim arises. 5 years after the account is closed. - Access logs (who looked at which data): for security and audit. Seen by administration. 24 months. - Payment data: the platform neither receives nor holds funds. Payment goes straight to the doctor's account and payment gateway; we only keep the payment status (pending, paid, failed, refunded) and amount. 3. Health data What you write about your health is sensitive information (Dominican Law 172-13 on Personal Data Protection). We process it only with your express consent, encrypted and role-restricted. Video calls are not recorded. 4. Who we share data with (processors) - Video provider (Daily): carries audio and video during the session; nothing is recorded or stored. - Infrastructure and storage provider (Google Cloud): hosts the platform and files, encrypted. - Messaging providers (email, WhatsApp, SMS): receive your contact and the appointment notice text (date, doctor name, link), never clinical content. - The doctor's payment gateways: receive the amount and charge reference when you pay through them. Some providers are outside the Dominican Republic; we require equivalent protection guarantees. 5. Your rights You can request access, rectification, deletion and objection, and withdraw your consent, by writing to the support email. We reply within the time published on the support page. To close your account or export your data, write to us from the email you registered with. 6. Minors If the person being treated is under 18, the account and consent are managed by their parent or legal guardian, who must be present at the session. 7. Changes If we change this notice we will ask you to accept it again before your next booking.