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Need help?
One channel, a clear answer and a published response time.
Frequently asked questions
How do I change or cancel an appointment?
From “My appointments” or from the reminder button, up to the window the doctor defined (for example 24 h before).
How do I exercise my data rights?
Write to the support email. You can request access, rectification or account closure (Law 172-13).
I'm not getting WhatsApp messages
Verify your phone and enable the channel under “Notifications”. If it fails, we email you.
I'm a doctor and my licence is still pending
Review is manual. If more than 48 business hours pass, write to us with your licence number.